This policy explains how refunds and cancellations are handled for products and services purchased from IT-Feelix Group (Pty) Ltd. It should be read together with our Legal Notice and, where applicable, our App / Software Policy.
1. Refunds
Where a refund is approved, it will be processed within 5 business days of approval. Refunds are paid back via the same payment method used for the original transaction, unless otherwise agreed in writing.
Please note that processing times shown by your bank or card provider are outside our control and may add a few additional days before the funds reflect in your account.
2. Cancellations
Ongoing services and subscriptions may be cancelled at any time, provided 1 calendar month's written notice is given before the next billing date. Notice can be sent to info@it-feelix.africa.
Where notice is given with less than 1 calendar month remaining before the next billing date, the service will continue, and one further billing cycle may apply, until the 1-month notice period has run its course.
3. Non-refundable items
Once-off setup, configuration, onboarding, or custom development work already performed is non-refundable, as this work has already been delivered and cannot be reversed.
4. Custom / bespoke development projects
Custom-built software developed for a single client, priced on a subscription or hybrid (setup fee plus subscription) basis, carries a minimum committed term of 12 monthsfrom the start of the subscription. The standard cancellation terms in Section 2 above (1 calendar month's notice, no minimum term) do not apply to these projects, reflecting the upfront development cost involved in a bespoke build. This minimum term is confirmed in writing in the client's signed agreement for the specific project.
5. How to request a refund or cancellation
Contact us at info@it-feelix.africa or +27 87 265 3063, quoting your account or invoice details. We will confirm receipt of your request and the applicable notice period or refund timeline in writing.
6. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.
7. Contact us
Questions about this policy can be sent to info@it-feelix.africa.